Manager

Role:

 

To effectively manage the store in order to achieve sales and profitability by providing quality customer service. To meet all targets as a minimum. To motivate and manage staff to achieve the  highest standards of sales performance, customer service, and administration. To ensure that all Company policies, procedures, controls and administrative processes are implemented and upheld.

 

• To ensure that maximum turnover and cash flow are achieved together with gross and net operating profits.
• To achieve the highest possible standard of customer service and provide prompt appropriate responses to customer complaints.
• To ensure that optimum staffing levels are maintained with days off and holiday rotas clearly established.
• To ensure that all staff work together as a team, are fully competent in their jobs, are regularly assessed, and that disciplinary action is taken in cases of poor performance and/or misconduct.
• To ensure that premises are maintained in good condition and all defects are reported. Company property and merchandise must be properly cared for, and the store’s environment must be conducive to trade.
• To maintain sufficient and accurate stock levels and records, together with the highest standards of display and cleanliness. All tickets, point of sale and graphics must be displayed correctly.
• To ensure that all  customer orders, stock receipts, issues and transfers, monies taken and stockholding movements are promptly processed in accordance with Company policies, controls and administrative procedures. Ensure that all administration is up to date.
• To ensure that all monies due are collected and correctly accounted for in compliance with Company procedures and policies. Daily banking must be completed together with the daily production of Daily Bank Reconciliations for Head Office.
• To ensure that Company security regulations are adhered to.
• To ensure that you are aware of your own, and that your staff are aware of their, responsibilities in relation to Health and Safety at work, and Company security requirements.
• To ensure that all laid down controls and checks are undertaken regularly including stock, cash, outstanding orders and balances, business performance and administration.
• To check all period end reports and ensure that they are prepared accurately, and sent to Head Office promptly.
• To ensure appropriate and adequate authorisation is obtained for: all expenditure incurred at branch level; refund requests and replacement merchandise.
• To ensure that all employees comply with the Staff Business Image.
• To ensure that all staff are familiar with the Company’s organisation, retail approach and service standards and that they understand and comply with all Company policies and procedures.
• To ensure that all orders are placed for roll stock, Premier and Special Orders and that they are progressed appropriately; and that customers are kept advised of anticipated delivery.
• To ensure the adequate control and administration of fitters’ work schedules, and the appropriate processing and checking of fitters’ statements and accounts.
• To effectively liaise with colleagues and carry out any other duties as requested by Regional Sales Managers, Divisional Controllers, or Main Board Directors.